Increase Project Success Rate
Reduce Legacy Support Costs

CAI Contact

Paul Smith, Director, CAI-Texas
(610) 530-5011 (voice)


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Texas Department of Information Resources

Deliverables-Based Information Technology Services (DBITS) Contract

Computer Aid, Inc. (CAI) is qualified under the DIR Deliverables-Based Information Technology Services (DBITS) contract to provide deliverables-based services to the State of Texas and other qualified public agencies and institutions.

Technology Categories Awarded and Service Descriptions

Computer Aid, Inc. is authorized under this contract to provide Application Development and Application Maintenance and Support services.

Application Development:

  1. Definition: Application Development means the development of new applications which may be mainframe, server, network-based, web-based or a combination. The requirements for new applications may require interfaces to existing applications.
  2. Examples of included services: researching; analyzing; gathering requirements; designing; programming; testing; documenting and implementing; applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery planning and documentation.

Application Maintenance and Support:

  1. Definition: Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.
  2. Examples of included services: research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may need to be available 24/7 or on an on-call basis.

Purchase Order Process

The DIR ICT Cooperative Contracts program enables State agencies and other qualified organizations to place orders directly with prequalified vendors.

The process is:

  • Customer prepares a statement of work (SOW), total value not to exceed $10 million, describing the deliverables desired and other performance expectations. DIR has developed an SOW template to assist Customers with SOW development.
  • Customer issues SOW to one or more Vendors qualified under DBITS to provide desired services. Customer SOWs must be complete, signed by an authorized representative of Customer and must be in the form contained in Appendix C.
  • CAI must respond, in writing, to a Statement of Work (SOW) for services as issued by Customers, consistent with the Terms and Conditions of this Contract. CAI will only respond to SOWs for Technology Categories which we have been awarded in this Contract.
  • Customer and Vendor negotiate pricing, terms and final SOW. Customers may negotiate the terms and conditions of a SOW to suit their business needs, so long as the SOW terms and conditions do not conflict with or weaken the terms of this Contract. CAI understands that no work under any SOW issued by Customer shall commence until receipt of Purchase Order.

The Computer Aid Inc. DBITS Contract Number

ICT Cooperative Contracts
Computer Aid, Inc.
Software Products and Related Services Contract DIR-SDD-1441

Available Products and Services

Automated Project Office:

APO is a SaaS-based software tool that enables Project Managers - and their managers - to dramatically improve project performance and reduce costs by monitoring the critical factors that lead to project rework and failure.

APO provides managers with a dashboard of information that consolidates backward-looking cost, schedule and quality data AND forward-looking project participant risk metrics on confidence, capability and compliance. This enables management to predict future Outcomes based on present Conditions data and react in time to avoid costly problems.

APO addresses the 45% of project failures due to organizational issues and the 40% of project costs related to avoidable rework. APO ends surprises due to organizational issues. It raises the performance bar while satisfying project participants’ need to know that there is no project-killing 'reality gap' between project participants and their management.

Fully functional for IT projects out-of-the-box, APO is customizable to meet project risk management needs in ANY functional area. APO can be implemented and operational to meet your project needs in 10 business days.

Products and Services Specifications

Detailed information on APO can be found at

Contract Pricing

APO is priced to DIR customers at $60,000 for a 10 seat license per year. While limited to 10 management dashboard seats per license, each license allows for 100 projects and 100 surveyable project participants per project.

Computer Aid, Inc.
Services and Prices Available Under DIR-SDD-1441 ICT Contract
Publisher/Product Line/Product Category MSRP/List price DIR price (includes shipping) Discount % off
APO Implementation, Configuration, Training - Per Day

$ 1,500

$ 1,234


Risk Management Consulting

$ 2,000

$ 1,645


Software as a Service      
Automated Project Office - Per Month 10 Seats

$ 6,000

$ 5,000


Designated Order Fulfiller

Joe Hessmiller,
Director, CAI Texas

Contact Information for Vendor and Designated Order Fulfiller

Phone: 512-487-5706
Fax: 512-857-9149

Instructions for Obtaining Quotes and Placing Purchase Orders

Please contact Joe Hessmiller for quotes for APO and to place Purchase Orders.

Warranty and Return Policies

Detailed warranty and return policies for APO are contained in Section 4 of the software license agreement between CAI and DIR. It can be viewed on the CAI DIR ICT page.

Additional Computer Aid Inc. DIR Contract Programs

In addition to providing APO through the ICT contract, CAI also provides the following additional services through DIR contracts:

  • Application Development and Maintenance through the DBITS program. Computer Aid, Inc.'s DBITS contract number is DIR-SDD-2074.
  • Staff Augmentation services through the DIR ITSAC program.

Go Direct DIR Website